Refunds and Returns Policy
Effective Date: 22 July 2024
At My Canva Templates, we strive to provide high-quality digital products and exceptional customer service. We understand that there may be instances where you need assistance with your purchase. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.
1. Digital Products
Due to the nature of digital products, we generally do not offer refunds or returns once a product has been downloaded. However, we are committed to ensuring your satisfaction and will address any issues you may encounter.
2. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- Technical Issues: If you experience technical problems that prevent you from using the digital product, and we are unable to resolve the issue.
- Incorrect Product: If you receive a product that is significantly different from the one described on our website.
3. Conditions for Refunds
To qualify for a refund, the following conditions must be met:
- You must contact us within 14 days of your purchase.
- You must provide proof of purchase (e.g., order number, receipt).
- You must provide a detailed description of the issue or reason for the refund request.
4. Refund Process
To initiate a refund request, please follow these steps:
- Contact Us: Email us at bwdesign.my@gmail.com with the subject line “Refund Request – [Order Number]”.
- Provide Information: Include your name, order number, and a detailed description of the issue or reason for the refund request.
- Wait for Response: Our customer support team will review your request and respond within 3-5 business days.
If your refund request is approved, we will process the refund to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
5. Non-Refundable Situations
Refunds will not be provided under the following circumstances:
- Change of Mind: If you change your mind about the purchase after downloading the product.
- Misuse: If the product has been used in a manner that violates our terms and conditions or licensing agreement.
- Ineligibility: If the request does not meet the conditions outlined in this policy.
6. Fees and Costs
There are no fees or costs associated with processing a refund request. However, please note that any transaction fees charged by your bank or payment provider may not be refundable.
7. Contact Information
For any questions or concerns regarding this Refunds and Returns Policy, or to initiate a refund request, please contact us at:
My Canva Templates
Kuala Lumpur, Malaysia
Email: bwdesign.my@gmail.com
We are here to assist you and ensure your satisfaction with our products.